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Phone:400-669-0000(Inland)852-3604-0000(HK &Macau)

A Kind remind of Heart Park Rewards Upgrade

Founded in April 1928, The China National Travel Service (HK) Group Corporation (short for HK CTS Group) is one of the four largest China- invested companies. As the core business, the travel businesses of HK CTS Group are widely engaged in travel agency, hotel, scenic, online travel, passenger transport, performing arts and golf club. It has become one of the largest travel group corporations in business scale with the most completed service items and the most comprehensive travel industrial chains. As a result, HK CTS Group elaborately launched Startour Rewards (STR), a loyalty program applied to all the members of the entire group. For every time of your journey, every time of your expectation and every moment of your enjoyment, STR is considerate for your thought with optimizing suggestions. As an honorable member of Heart Park Rewards (HPR), you are enrolled in STR when you sign up for HPR.

1. Heart Park Rewards Upgrade with Variety Benefits and Superior Services

●Enjoy membership room rate and Heart Points accumulation in any participating hotels;

●Heart Points can be accumulated when you enjoy delicacies in any participating hotels;

●Heart Points accumulation and redemption are available in companies enrolled in STR membership project, such as Mangocity.com, China Travel Service.

●From now on, you will be provided with 5,000 extra Heart Points, directly upgrade to Golden Membership and receive your permanent membership card, after online signing up to Silver Membership through www.hkctsmembers.com with at least one eligible charge in the succeeding 12 calendar months, though your ranking points are not enough to upgrade。

2. General Information of HPR Upgrading
1) Password reset

To make sure your account works, your password will be automatically reset after HPR upgrading. The new password will be sent through email or message to your email or cell-phone you registered. If you have already received the information, please click Reset Password and preserve properly

2) Heart Points in Your Account

All the effective Heart Points and the validity in your account will be preserved after the upgrading. Look up your account information

3) Membership Level

After HPR upgrading, your membership level will be upgraded to:

Previous Silver Membership to Golden Membership;

Previous Golden Membership to Platinum Membership;

Previous Platinum Membership to Starry Member。

4) Membership Card Replacement

As from October 23rd 2013, we will change new "Heart Park Rewards" membership cards preferentially for members who have credits in their accounts. For members who want to change new cards but have no credits in accounts, please click Card Replacement Application and fill in the application information. We will send you the new card through ordinary mail on 24th everymonth. If you would like to replace you r card right now, please contact “HPR” service center 400-669-0000 (Mainland China), 852-3604-0000 (Hong Kong & Macau)。